Refund & Returns Policy

Return Period

We offer a generous 30-day return window from the date of delivery for all Golden Goose sneakers and footwear purchased from Golden Goose Shows. This policy ensures you have ample time to try your purchase and make sure it meets your expectations.

Special Circumstances

• Limited edition releases: 14-day return window
• Sale items over 50% off: 14-day return window
• Custom or personalized items: Final sale, no returns

Condition Requirements

To be eligible for return, items must meet the following criteria:

Acceptable Return Condition

• Unworn with no signs of wear on soles or uppers
• Original tags and labels attached
• Original packaging (box, dust bags, authenticity cards)
• No odors, stains, or damage
• All accessories included (extra laces, care instructions)

What We Cannot Accept

• Items worn outdoors or showing signs of use
• Items without original packaging or tags
• Items damaged due to misuse or normal wear
• Items returned after 30 days (or applicable shorter period)

Return Process

Step 1: Contact Us

Before sending any items back, please contact our customer service team to initiate your return. This ensures we can track your return and process it quickly.

Step 2: Receive Return Authorization

Our team will provide you with a Return Authorization Number (RAN) and detailed return instructions, including our return address.

Step 3: Package Your Return

• Pack items securely in original packaging
• Include your Return Authorization Number
• Use a trackable shipping method
• Keep your tracking receipt until refund is processed

Step 4: Ship Your Return

Ship your return to the address provided by our customer service team. We recommend using a trackable shipping method for your protection.

Refund Information

Processing Time

• Inspection: 2-3 business days after we receive your return
• Refund processing: 3-5 business days after approval
• Bank/credit card posting: 5-10 business days (varies by financial institution)

Refund Method

Refunds will be issued to the original payment method used for purchase. We cannot issue refunds to different cards or payment methods for security reasons.

Shipping Costs

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, damaged item, etc.).

Original Shipping

• Standard returns: Original shipping costs are not refunded
• Our error: We'll refund original shipping costs
• Free shipping orders: No deduction from refund

Exchanges

Currently, we do not offer direct exchanges. If you need a different size or color, please return your original item for a refund and place a new order for the desired item.

Benefits of This Process

• Faster processing than traditional exchanges
• Ability to use current promotions on new orders
• No waiting for inventory checks
• Full refund protection

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We'll provide a prepaid return label and expedite your replacement or refund.

What We Cover

• Manufacturing defects
• Shipping damage
• Incorrect items sent
• Missing items from your order

Documentation Required

Please provide clear photos of any defects or damage when contacting our support team. This helps us process your claim quickly and improve our quality control.

Policy Updates

This return and refund policy may be updated periodically to reflect changes in our business practices or legal requirements. The most current version will always be available on our website.

Last Updated: January 15, 2025